Welcome to the iHelios Infrared Heating Knowledge Base, your go-to hub for all customer support and technical guidance.

Here you’ll find clear answers to the most common questions about iHelios heating systems, thermostats, smart controls, installation, and troubleshooting — all in one place.

Whether you're a homeowner, installer, or housing partner, this guide helps you get the best performance, comfort, and efficiency from your iHelios system.

How do I set up temperature correction on my iHelios thermostat?

Hi 👋 yes, that’s completely normal — after running for a while, the thermostat can warm up slightly itself, so it may show a higher temperature than the actual room.
You can easily fix this with a temperature correction 👇

✅ Use a separate room thermometer to check the real room temperature.
✅ Switch off the thermostat in the Living Reinvented App first.
✅ Then go to Settings → Temperature Correction .
✅ Enter the difference (for example, if the thermostat shows 23°C but the thermometer shows 21°C, set –2°C).
✅ Save — your thermostat will now display the correct room temperature.
🔧 Advanced Setting (manual method):
1️⃣ Make sure the thermostat is switched off.
2️⃣ Press the ON/OFF and CLOCK buttons together for 5 seconds to enter Advanced Setting Mode.
3️⃣ Use the ▲ / ▼ buttons to scroll through the options.
4️⃣ Find Code 1Adj – Room Temperature Compensation.
5️⃣ Adjust between –9°C and +9°C (default is –2°C).
6️⃣ When finished, switch off the thermostat to save your new setting.
This makes sure your thermostat matches the true room temperature, keeping your heating accurate and comfortable 🌡️✨

My thermostat doesn’t connect — what should I check?

Hi 👋 before starting the connection, make sure your phone or tablet is already connected to your home Wi-Fi — not mobile data.

📶 Important: The thermostat only supports 2.4 GHz Wi-Fi, not 5 GHz.

If your router has both networks, select the 2.4 GHz one before pairing.

Once you’re on the right Wi-Fi, open the Living Reinvented App and follow the connection steps again — it should connect right away 👍

How do I connect iHelios film strips?

Hi 👋 great question!

When connecting iHelios infrared heating film strips, it’s very important to follow the correct steps for safety and performance:

✅ 1. Lay out the film according to your room plan .

✅ 2. Cut the film .

✅ 3. Connect the films in parallel, not in series — each strip’s copper busbar connects back to the same live and neutral lines.

✅ **4. Use the official iHelios clip connectors and insulation covers supplied with the kit.

✅ 5. Secure all electrical connections with proper insulation tape or the iHelios insulation patches provided.

✅ 6. Test continuity and insulation resistance before covering the system.

⚡️ Tip: For the best performance, always install the film over iHelios insulation boards or rolls, and follow the installation guide included with your kit.

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