Infrared Heating FAQs
Find answers about heating film, installation, controls, running costs and trade support. Follow the related links for product documents and project guidance.
Choosing Your System
How does infrared heating work?
Infrared heating transfers energy by thermal radiation to surrounding surfaces and people. With concealed film, the floor or ceiling construction affects how heat reaches the room.
Should I choose ceiling or underfloor heating?
The choice depends on available installation area, room heat loss, construction and floor finish. Compare both applications before selecting a model.
Can iHelios be the main heating system?
It can be designed as main heating where the calculated room heat loss, available film area and output allow. Other projects use it as supplementary heating. A project-specific assessment is required.
Is it suitable for a renovation or new build?
Both may be suitable. Existing construction, insulation, electrical capacity and the proposed floor or ceiling build-up need to be assessed.
Installation and Products
What is required for a safe installation?
Use the correct model, compatible construction, specified connections and controls. Follow the applicable installation manual and have electrical work completed by a suitably qualified installer.
Can heating film be installed under any floor finish?
No. Compatibility depends on the complete floor construction and the flooring manufacturer’s temperature and thermal-resistance limits. Check the relevant installation documents.
What does PTC mean?
Positive temperature coefficient describes resistance increasing with temperature. PTC behaviour does not replace correct installation, compatible materials or the specified controls.
How much electrical capacity is required?
The installed film load, circuit design and control ratings must be checked for the project. The calculator supports initial estimates; final electrical design must be verified.
What is included in a heating kit?
Check the contents and selected option on the individual product page. Do not assume thermostats, sensors or installation accessories are included unless they are listed.
Running Costs and Controls
How much will infrared heating cost to run?
Costs depend on building heat demand, room temperatures, operating schedule, controls and electricity tariff. Installed power alone does not establish annual consumption.
How should I compare infrared heating with a heat pump?
Compare both for the same building, heat demand and tariff. Direct electric heating and heat pumps have different relationships between electricity input and heat output; include installation and operating assumptions.
How quickly will a room warm up?
Warm-up time depends on the building, starting temperature, installed output and floor or ceiling construction. A single warm-up time cannot be guaranteed for every room.
Can I control rooms separately?
Separate heating zones can use suitable controls and schedules. App access and automation depend on the thermostat, gateway and supported integration.
Can heating work alongside solar and batteries?
Electric heating can form part of a wider solar and battery design. Available generation, storage, tariffs and supported controls determine how the equipment is coordinated.
Will heating resolve damp or mould?
Heating is one part of the indoor environment. Moisture problems may also require ventilation, building-fabric repairs and investigation of their cause. Heating alone should not be presented as a guaranteed solution.
Warranty, Support and Trade
What warranty applies?
Check the warranty document for the exact product and installation route. Coverage, registration requirements and exclusions must be confirmed before purchase.
Where can I find technical evidence?
Use the model-specific datasheets, declarations and test documents. A certificate or declaration should be read with its product scope and conditions.
Can my business become an iHelios partner?
Installers, contractors, developers, specifiers, resellers and renewable-energy businesses can apply. Describe your business and project requirements so the team can discuss the right route.