Shipping policy
Shipping Policy
Same-Day Dispatch
We are pleased to offer same-day dispatch for all orders placed before 11:00 AM GMT. Orders placed after 11:00 AM will be dispatched on the next business day.
Free Shipping in the UK
We provide free shipping for all orders delivered within the United Kingdom. A £100 minimum purchase is required to enjoy this benefit.
Delivery Timeframe (UK Orders)
Once dispatched, your order should arrive within 1–5 business days. Please note that delivery times may vary based on your location and any unforeseen delays with our courier partners.
International Shipping
We ship internationally to select countries. The following terms apply to international orders:
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Shipping Fees: International shipping costs are calculated at checkout based on destination, package size, and weight.
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Delivery Times: Estimated delivery is typically 5–14 business days, but may vary depending on the destination country and customs processing.
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Duties and Taxes: Customers are responsible for any customs duties, import taxes, or local charges that may apply upon arrival in the destination country. These are not included in our shipping fees.
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Tracking: All international orders include tracking, and a tracking link will be provided once your order has been dispatched.
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Delays: iHelios is not responsible for delays caused by customs clearance or international courier services.
If your country is not listed at checkout or you have specific shipping requests, please contact us for assistance.
Order Tracking
Upon dispatch, you will receive a confirmation email with tracking details so you can monitor your shipment’s progress in real time.
Contact Us
If you have any questions about your order or our shipping policy, please contact our customer service team:
📧 info@ihelios.co.uk
📞 01482 699314